At KL31 Spice Hub, we take great care in providing high-quality spices and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase, please review our refund policy below:
Returns & Refunds
- We accept returns within 7 days of receiving your order if the product is damaged, defective, or incorrect.
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
- Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
- Opened or used products.
- Perishable items (spices and food products).
- Items purchased during promotional sales or discounts.
For return requests, contact us at info@kl31spices.com or call +61 400 910 154.
