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Refund policy

At KL31 Spice Hub, we take great care in providing high-quality spices and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase, please review our refund policy below:

Returns & Refunds

  • We accept returns within 7 days of receiving your order if the product is damaged, defective, or incorrect.
  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

  • Opened or used products.
  • Perishable items (spices and food products).
  • Items purchased during promotional sales or discounts.

For return requests, contact us at info@kl31spices.com or call +61 428 936 588.

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